Leadership and people skills training
Procurement runs on relationships. These courses build the communication, influence and problem-solving that get stakeholders and suppliers moving.
5 workshops, by level
Open a workshop for who it's for, outcomes and format. Workshops are booked for a team and quoted. Learning on your own? See the self-paced online courses.
Beginner
BeginnerInstructor-led workshopCommunication Skills
Builds practitioners' confidence to question, listen, facilitate, influence and present, for better outcomes and relationships inside and outside the organisation.
1 day7 CPD hours
Communication Skills
Builds practitioners' confidence to question, listen, facilitate, influence and present, for better outcomes and relationships inside and outside the organisation.
For
Procurement practitioners who deal with stakeholders and suppliers and want to communicate with more confidence and effect.
Participants can
- Use open, closed and probing questions to diagnose stakeholder issues.
- Facilitate small groups so people participate rather than sit through a presentation.
- Choose push or pull influencing styles to suit the person and situation.
Format
Led by a facilitator for your team, in person or live online.
Covers
Questioning and active listening, Facilitating small groups and teams, Push and pull influencing styles, Presentations and persuasive writing, Giving and receiving feedback
BeginnerInstructor-led workshopConflict Resolution Skills
Helps people who manage challenging suppliers and contracts recognise, resolve and prevent conflict using a structured, consistent process.
1 day7 CPD hours
Conflict Resolution Skills
Helps people who manage challenging suppliers and contracts recognise, resolve and prevent conflict using a structured, consistent process.
For
Procurement, contract, service delivery and operations managers who deal with challenging suppliers and contracts.
Participants can
- Identify the sources, causes and types of conflict in supplier relationships.
- Work through the six phases of the conflict resolution process.
- Use agreement frames and open questions to stop conflict escalating.
Format
Led by a facilitator for your team, in person or live online.
Covers
Sources, causes and types of conflict, The six phase resolution process, Agreement frames and open questions, Role play to apply the process
BeginnerInstructor-led workshopStakeholder Influencing and Management
Gives practitioners a systematic way to identify, engage and influence stakeholders and keep them aligned with project or category goals.
1 day7 CPD hours
Stakeholder Influencing and Management
Gives practitioners a systematic way to identify, engage and influence stakeholders and keep them aligned with project or category goals.
For
Category, contract, project and service delivery managers who need stakeholders on side to deliver planned outcomes.
Participants can
- Map and segment stakeholders using the power and interest matrix.
- Use RACI to clarify roles and reduce turf wars.
- Brief senior managers and governance groups with a one page overview.
Format
Led by a facilitator for your team, in person or live online.
Covers
Profiling stakeholders by power and interest, Handling objections with benefit statements, Designing a communications matrix, Managing upwards to governance groups, Building and rebuilding trust
Learning on your own? This is also a self-paced online course: Stakeholder Influencing and Management, online.
Intermediate
IntermediateInstructor-led workshopPositive Problem Solving
Helps people who lead or influence others diagnose the real problem and build a team culture that owns problems and solutions.
1 day7 CPD hours
Positive Problem Solving
Helps people who lead or influence others diagnose the real problem and build a team culture that owns problems and solutions.
For
Practitioners who lead or influence others and want their teams to take ownership of problems and solutions.
Participants can
- Get to the root cause of a problem before choosing a response.
- Facilitate a small group through tools such as Fishbone, Force Field Analysis and Payoff Matrix.
- Choose the right problem solving tool for a given situation.
Format
Led by a facilitator for your team, in person or live online.
Covers
Finding the root cause, Problem solving processes and tools, Circles of control and influence, Applying tools to your own problems, Setting up sessions for others
IntermediateInstructor-led workshopProject Management for Commercial Managers
Gives project and commercial managers practical tools to plan, conduct, administer and close the procurement side of a project.
1 day7 CPD hours
Project Management for Commercial Managers
Gives project and commercial managers practical tools to plan, conduct, administer and close the procurement side of a project.
For
Project managers with procurement responsibilities, and the contract, operations and procurement staff who work alongside them.
Participants can
- Plan procurements using statements of work, procurement documents and bidding processes.
- Set up a formal contract change control process.
- Map a project's critical path and identify its constraints.
Format
Led by a facilitator for your team, in person or live online.
Covers
The project lifecycle and its stages, Mapping the critical path, Process mapping for projects, Six Sigma, Lean and DMAIC, Theory of constraints
Building leadership and people skills capability in your team?
Book a 30-minute demo built around one task your team needs to do better.