Intermediate Courses

Intermediate Contract Management

This workshop aims to equip participants with capability to identify effective performance measures (e.g. KPI’s) and develop and administer contract management plans to deliver better contractual outcomes.


This workshop explores both the role and application of the contract management plan to better contract management.

This course is designed for:

The workshop will benefit those who are responsible for developing performance measures (e.g. KPIs, service levels) in contracts, and for developing contract management plans.

Course structure

There will be pre- and post-workshop activities totalling about 90 minutes additional workload, as the workshop is founded upon 70/20/10 principles. The pre-workshop activity will stimulate thought about the role of a category manager in contributing to organisational results. The workshop will be led by an experienced facilitator, and will include nine sessions involving exercises, case studies, presentations and facilitated discussions. The post-workshop activity will seek to reinforce the learning and to maximise the transfer of knowledge from the workshop to the workplace.

Benefits of attending

Attendance will help build understanding of the role and contribution of effective performance measures and contract management plans in contract management.

As well as this participants will gain three key benefits from attending:

  • More capability in developing and applying effective contract management plans
  • More understanding of how effective performance measures and contract management plans enable better contractual outputs
  • Less likelihood of the contract manager becoming reactive and being overtaken by events

Key learning outcomes

  • Develop smart KPI’s that are effective and relevant to achieving outcomes
  • Develop contract management plans so that the plan is consistent with the risk, value and complexity of a variety of contracts
  • Manage the contract in accordance with the contract management plan


Course Content


Value risk approach to developing a contract management plan

  • The Value Risk Matrix
  • The role of planning in contract management
  • Organising for success

Contract framework

  • Significance of the contract term and extensions
  • Scope of the contract specification
  • Implications of how the supplier is remunerated

Relationship structure

  • Stakeholders and their roles and responsibilities
  • Developing a communications plan
  • Deciding the frequency and nature of meetings

Key Performance Indicators (KPIs)

  • What should be measured, and how?
  • How many KPIs is enough?
  • Format of KPI’s and KPI reporting

Savings/benefits tracking

  • What is a “saving” and what are “benefits”?
  • Measuring and validating benefit realisation
  • Reporting upon results

Escalation Process

  • The escalation sequence
  • When and how to escalate
  • Exploration of the alternatives to litigation

Risk Management

  • Understanding the key risks
  • Practical strategies to reduce likelihood & impact
  • Risk transfer mechanisms within the contract

Contract Variation

  • What can be varied, when and how?
  • Good practice in managing variations
  • Tips, tricks and traps of managing variations
  • Extensions and renewals

Transition Management

  • Managing stakeholders during handovers
  • Tips, tricks and traps of transition management
  • Managing change effectively
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