SLAs and KPIs

5 Tips for Developing a Winning Category Strategy

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The Importance of Being Earnest About SLAs and KPIs

Auther: Ben Shute

You’re dealing with a new supplier. You need to draw up a Service Level Agreement, commonly referred to as an SLA.  You know you’ve got to cross every t and dot every i.  So how do you make sure that you’ve covered all bases?...

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